FAQs

Ordering with Total-PPE is easy! Simply head to the product you would like to order, click to add it to your basket and progress onto checkout. You will be asked to create an account before proceeding with payment.

P&P is free on all orders over £40, for orders under £40, P&P costs £3.99 for Royal Mail Tracked 48® and £15 for International Tracked and Signed.

We accept VISA, MasterCard and American Express cards. We also accept Apple Pay or PayPal.

We aim to dispatch orders on the same day (Monday - Friday) if ordered before 3pm. Otherwise, they will be dispatched the next working day. Orders placed on Saturday or Sunday will be dispatched on Monday.

Once dispatched, your order will be sent via Royal Mail Tracked 48® which aims to deliver within 2-3 working days. You will receive an email when your order has been dispatched. Business opening hours are Monday to Friday 9am to 5pm.

As your order will be sent via Royal Mail Tracked 48®, you can track when your order should be arriving therefore, we advise that someone should be in when your parcel is due. If you are not going to be in, Royal Mail will leave a delivery card advising you on how to retrieve your parcel.

If you need to cancel your order, please call us on 0151 294 4609. Please keep in mind that we try to dispatch orders the same day (if received before 3pm), and once the order has been dispatched, you will be subject to our Returns Policy.

For any further questions, please use our contact form or email us at csteam@total-ppe.co.uk